Privacy Policy

Last Updated: March 2026

At Portmans Motor Lodge, we value your privacy. We are committed to protecting the personal information you share with us in accordance with the New Zealand Privacy Act 2020. This policy outlines what information we collect, how we use it, and your rights regarding your data.

1. What Information We Collect

To provide you with accommodation and services, we may collect the following personal information:

• Identity Details: Name, address, phone number, and email address.

• Booking Information: Dates of stay, number of guests, and special requests (e.g., dietary requirements or accessibility needs).

• Payment Details: Credit card information or billing details necessary to secure your reservation.

• Identification: A copy of your driver's licence or passport may be requested upon check-in for security purposes.

2. How We Collect It

We collect information directly from you when you:

• Make a reservation via our website (portmans.co.nz), by phone, or by email.

• Check in at our reception.

• Contact us with an enquiry.

• Use our website (via cookies and analytics).

We also receive information from third-party booking agents (such as Booking.com or Expedia) if you make a reservation through them.

3. Why We Collect It

We use your information to:

• Process and confirm your accommodation booking.

• Communicate with you regarding your stay (e.g., check-in instructions or changes).

• Process payments and invoicing.

• Comply with New Zealand legal obligations.

• Improve our services and website experience.

4. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties only when necessary to operate our business, including:

• Booking Platforms: To sync reservations made via sites like Booking.com.

• Payment Processors: To securely process credit card transactions.

• IT & Analytics Providers: Such as Google Analytics, to help us understand how visitors use our website.

5. Cookies

Our website uses cookies—small text files stored on your device—to improve functionality and analyse site traffic. You can choose to disable cookies in your browser settings, though this may limit some features of our website.

6. Security & Retention

We take reasonable steps to ensure your personal information is stored securely and protected from unauthorised access, loss, or misuse. We retain your information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal requirements (such as tax records).

7. Your Rights

Under the Privacy Act 2020, you have the right to:

• Ask for a copy of any personal information we hold about you.

• Ask for it to be corrected if you think it is wrong.

8. Contact Us

If you have any questions about this policy or wish to exercise your privacy rights, please contact us:

Portmans Motor Lodge

Email: reservations@portmans.co.nz

Address: 401 Railway Road, Hastings, New Zealand

You may also want to review our Cancellation Policy.